NHTSA Complaint #11673614 — 2019 CHEVROLET SUBURBAN

The contact owns a 2019 Chevrolet Suburban. The contact stated that there was a winding sound coming from underneath the body of the vehicle in the center of the cabin. The tow light was intermittently illuminated without the vehicle being placed in tow mode. The contact stated that while accelerating and shifting gear, the vehicle hesitated and was sluggish while accelerating. The vehicle was taken to a certified mechanic who diagnosed that the transmission fluid was black, due to the transmission burning. The mechanic stated that flushing the fluid would cause more issues and advised the contact that the transmission needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer; however, the contact was only quoted the cost for the repair because the vehicle was not covered under warranty. The manufacturer was informed of the failure and confirmed that there was no recall on the vehicle. The manufacturer also confirmed that the VIN was outside of the 60,000 miles warranty. The manufacturer opened a case for the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 77,000.