NHTSA Complaint #11696295 — 2019 CHEVROLET SUBURBAN

The contact owns a 2019 Chevrolet Suburban. The contact stated that while driving at an undisclosed speed, a loud knocking sound was heard coming from the engine compartment. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the rod bearings had failed due to a large amount of copper found in the engine oil. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted, but had not diagnosed or repaired the vehicle. The manufacturer was not made aware of the failure. The approximate failure mileage was 113,000.