NHTSA Complaint #11671809 — 2020 AUDI A5

The MMI/ radio shuts off and reboots at least 4-5 times within a 30 minute drive. When it comes back up, I get the error “user hasn’t been detected for some time”. I have had it go out while in reverse which is a safety concern. Every time it shuts off it is 30 seconds to a minute where nothing in my MMI is accessible. This began around April of 2025. No warning lights or error codes have been found. I have not taken it in for diagnosis, as it seems to be software related. [XXX] This link shows a lot of people that are experiencing the same issue and how it may be related to software updates, as the current software I have matches what is in the link and is incredibly outdated and old. Never once has it been addressed by the company. It is incredibly frustrating, and provides potential safety concerns as access to any GPS services, backup cameras, and any feature tied to the MMI go completely blank while driving. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)