NHTSA Complaint #11666593 — 2015 HYUNDAI SONATA

The contact owns a 2015 Hyundai Sonata. The contact stated while her son was driving the vehicle at approximately 65 MPH, the steering wheel became difficult to steer. The contact stated that the driver pulled to the side of the road. The contact stated after the driver turned off and restarted the vehicle several times, the steering wheel responded as needed. The contact stated that the message "Power Steering Fault" was displayed. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the loss of power steering assist was related to NHTSA Campaign Number: 14V325000(Steering, Electrical System). The contact was referred to the dealer for assistance. The contact stated that the failure recurred intermittently. The vehicle was taken to the dealer, where it was diagnosed that the electric power steering assist motor and unknown related parts needed to be replaced. The contact related the failure to NHTSA Campaign Number: 14V325000(Steering, Electrical System); however, the dealer informed the contact that the VIN was not included. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 65,000.