NHTSA Complaint #11665977 — 2015 HYUNDAI SONATA

My steering rack had to be replaced at less than 55,000 miles. I asked the dealer if this was covered under warranty and they said no. I was charged $4,800 for this repair. I contacted Hyundai USA and they refused to cover the repair. I then realized that I had received a letter from Hyundai stating my car had the extended warranty of 15 years/150m miles for this exact repair. I am on the phone with Hyundai now and they are still refusing to cover this repair, even though they sent me the letter stating my car has this extended warranty. My car is available for inspection upon request. Yes, my safety and the safety of others was put at risk, my power steering would intermittently go out while turning. Yes, my car was inspected twice, once in 2023 and again in May of 2025. Repairs were done in May. I was told this was not covered under warranty but I have an extended warranty from Hyundai for this exact problem. That extended warranty is for 15 years/150m miles. Yes, the occurrence in 2025 threw a code of C168708 - CAN time out VSM (MDPS) and C1814 - CAN message failure SAS.