NHTSA Complaint #11718641 — 2015 HYUNDAI SONATA

Component/System Failed: Engine – connecting rod bearing failure consistent with Hyundai Theta II engine defect subject to federal recalls and Consent Orders. The vehicle previously received Recall Campaign 953 (KSDS software update), intended to detect premature rod bearing wear. The engine is currently knocking and has been diagnosed as requiring replacement. The vehicle and engine are available for inspection upon request. Safety Risk: Rod bearing failure can cause sudden engine seizure or stall while driving, creating a significant crash risk due to loss of power steering and braking assist. Engine failure DID occurr despite prior recall software update, indicating potential recall remedy ineffectiveness. Sudden stalling in traffic placed myself and others at risk of collision. Dealer Confirmation: Hyundai of North Charleston confirmed through warranty history a prior engine replacement request (PA) was submitted by a previous owner but denied. The recall repair was never performed. Current diagnostic findings indicate engine failure consistent with known recall defect. However, Hyundai has refused to perform further inspection or goodwill repair solely due to the vehicle’s salvage branding. Inspection History: The vehicle has been inspected by a Hyundai dealership. No engine replacement was completed. Hyundai Customer Care has updated case notes but is declining remedy based on title status rather than mechanical condition. Warning Lamps/Symptoms: The vehicle previously received KSDS software update. Engine knocking developed consistent with rod bearing wear. The software did not provide effective prevention of engine failure. The engine now requires replacement. Hyundai is refusing recall-related remedy due to salvage title (predates my wonder ship by many years), despite federal recall obligations applying to the vehicle VIN. This complaint concerns potential failure of recall remedy effectiveness and denial of defect-related inspection.