NHTSA Complaint #11666364 — 2020 AUDI A5

The Audi MMI system which is there in car infotainment and system management main frame. Has developed a habit of totally going blank, causing loss of phone connectivity, navigation continuity, as well as use of all of the manufacturer supplied safety systems. The system reboots itself, the driver must then struggle to regain navigation, phone connection etc generally at speed. The failures happen very sporadically, as much as 10x on a 7 mile drive and then not at all on the next drive. In an age where holding your phone while operating is illegal it is a very disturbing problem. The Audi fix is a software upgrade, at owners expense, ($458.00)that so far has eaten up 9 hours of my time and is still not done. I have had to upgrade systems like this in other vehicles I own and I am able to accomplish this on my own garage. How long before someone hurts someone critically while they are trying to get their system to reconnect and are not able to pay attention to their surroundings. I feel a system such as this should be better warranted when you consider the amount of components it controls.