NHTSA Complaint #11664361 — 2014 FORD ESCAPE

The contact owns a 2014 Ford Escape. The contact stated while reversing, the rearview camera failed to display an image of the rear of the vehicle. The vehicle returned to normal functionality, but the failure became a regular occurrence. The vehicle was taken to an independent mechanic, who diagnosed a failure with the rearview camera. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V315000 (Back Over Prevention), but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 100,000.