NHTSA Complaint #11662472 — 2020 AUDI A5

Complaint Summary Component: Electrical System / Infotainment (MMI) Vehicle: 2020 Audi A5 Make/Model/Year: Audi A5, 2020 Frequency of Issue: Ongoing, multiple times per week Safety Concern: Yes Description of the Problem: I am experiencing ongoing and repeated spontaneous reboots of the MMI (Multi Media Interface) system in my 2020 Audi A5. This issue began occurring a few months ago and has since become increasingly frequent. The reboots can happen randomly — sometimes shortly after starting the car, sometimes mid-drive, and even when in reverse, which is particularly concerning as the rearview camera and parking sensors are disabled during the reboot, creating a serious safety risk. The screen goes black, audio cuts off, and navigation is lost for about 30–60 seconds. This can interrupt driver focus and make it harder to safely operate the vehicle. This issue is not isolated to my car. Many other owners of 2020 Audi vehicles with the MIB3 infotainment system are reporting the exact same symptoms, including on a thread with hundreds of replies here: [XXX] Despite numerous complaints, there has been no official recall or permanent fix from Audi USA. Many owners report getting temporary software updates from dealers, but the problem returns. Why This is a Safety Issue: Driver distraction during driving when the screen goes black or restarts. Loss of rearview camera and parking sensors when reversing. Loss of GPS navigation during driving in unfamiliar areas. Loss of hands-free calling functionality mid-call, increasing temptation to use a phone manually. I request that NHTSA investigate this issue with Audi and consider opening a recall or service campaign for affected vehicles. This is an increasingly widespread issue that affects safe operation of the vehicle's core systems, especially during driving and parking. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)