NHTSA Complaint #11658113 — 2021 CHEVROLET TAHOE

The contact owns a 2021 Chevrolet Tahoe. The contact stated while driving 70 MPH, the check engine warning light and other unknown warning lights illuminated. The message "Loss of Oil Pressure" was displayed, and the vehicle made an abnormally loud banging sound. The contact was able to continue driving at slow speeds with the hazard lights engaged. The contact drove to the dealer, where he was employed. The dealer diagnosed that the engine lifters had failed. The vehicle was then towed to the Chevrolet dealer, where it was diagnosed that the lifters had failed. The dealer provided an estimated fee for the repair. The vehicle was towed to Redline Performance LLC, where it was diagnosed that there were metal shavings in the oil pump, camshaft, and in other unknown parts, along with the lifters failure. The mechanic replaced the lifters, the connecting rod, the camshaft, the oil pump, and other unknown parts; however, the failure recurred after picking up and driving the vehicle to the residence. Additionally, there was smoke coming from the engine. The vehicle was towed to Stan McNabb Chevrolet Columbia (101 S James Campbell Blvd, Columbia, TN 38401), who informed the contact that the vehicle would not be diagnosed by the dealer. The contact became aware that the VIN was included in NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling), which the contact related to the failure; however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 66,000. VIN tool confirms parts not available.