NHTSA Complaint #11656025 — 2017 LINCOLN MKC

August of 2024 I took my vehicle to Island Street Automotive in Stoughton Mass because my engine light kept going off and off. The test showed the cylinder one misfire. They change the spark plugs and cylinder. However, I ended up taking the vehicle back 3 times for the same issue and experienced the same results. By now the check engine light was on all the time. I then realized a week or so later that the coolant was empty. For the next couple of weeks I continued replacing the coolant and had an auto shop look to see where the coolant could be going but they could not figure it out. There wasn't any leaking out of the vehicle. Soon my vehicle would begin shaking at the start up with the engine light blinking and then it would go solid. I decided to take the vehicle to Herb Chambers Lincoln of Norwood where I purchased the vehicle. They never mentioned that there was a bulletin out on this vehicle when I purchased it. It took them 3 days to diagnose. I was told the engine had to be replaced and needed a long block assembly. The charge would have been $8,634.31 plus tax. I called CarShield to put in the claim and they denied it because they found a bulletin out on the engine and stated it was a manufacturers error so they would not honor the claim. I called Lincoln directly and spoke about this issue but they blew me off and said there were no programs to help me pay for the cost of fixing the problem. I reluctantly chose to take the vehicle to North End Motors in Canton. They came up with the same conclusion. The engine was built with an open block and they needed to replace it with a closed block engine because the coolant was leaking into the oil. The charge was $7,494.72 plus tax, less than Herb Chambers. I chose to have the vehicle repaired with much anguish. I was not responsible for the issue with this vehicle but had to pay the astronomical cost. Thank you for reading.