NHTSA Complaint #11650038 — 2023 FORD ESCAPE

Summary of Issues: 1. March 2024 – First Incident: •Warning lights appeared on the dashboard while driving (including ABS and power steering). •Vehicle was taken to Camelback Ford. •Dealership diagnosed a software update failure due to low voltage. •Battery was recharged, software updated, and codes cleared. ⸻ 2. April 6, 2024 – Battery Replacement: •Vehicle continued to experience electrical issues. •Battery was replaced by dealership under warranty. ⸻ 3. June 11, 2024 – Second Incident: •Dashboard warning lights returned. •Dealership again cleared codes, no new repair or replacement performed. •Explanation given was “modern cars have more computers” and that these issues were “normal.” ⸻ 4. July 12, 2024 – Third Incident: •While stopped at a red light, the entire dashboard shut off and restarted on its own. •Engine remained on, but the sudden blackout raised serious safety and reliability concerns. •Vehicle was not moved after the incident. •Dealership advised to return only if issue happens again. ⸻ Ongoing Concern: This vehicle has experienced repeated electrical system failures including instrument cluster blackout and communication errors, despite warranty repairs and a new battery. These intermittent issues pose a potential safety risk, especially if they occur while driving. The lack of a consistent fix raises concerns about the vehicle’s electrical integrity and reliability.