NHTSA Complaint #11718102 — 2023 FORD ESCAPE

I drive a 2023 Ford escape active, 8F35 transmission, with 111,114 miles on it. I purchased my car in July 2025 from truauto of Ladson SC with 93,000 miles on it. Had a transmission complete failure in December 2025 (5 months after buying). Ford dealership in Valdosta Georgia (where I lived) was no help in trying to get it fixed and it sat on there lot for a months or so, because it was undriveable. I got it towed back to SC to get it fixed by a local transmission shop and it is being halted due to a current planetary lawsuit with these cars for parts. I have now been without a car for 2-3 months and have forked over $6,000+ to get this car fixed. I was not told about any known transmission issues when I bought this car (verbally or written) from Truauto, nor was I contacted about any recall from Ford and I was denied a Remanufactured transmission at the dealership that I went to to get the car fixed. I am out of warranty but that still doesn’t explain a transmission failure in a close to brand new car regardless of miles. I have already paid the $5400 or so for the repair at the local shop and it has yet to be fixed due to lack of availability of parts.