NHTSA Complaint #11708505 — 2023 FORD ESCAPE

HI, Vehicle is under a second recall for the High Voltage Battery potential fire hazard. The first recall lasted 7 months before a potential fix. The second recall was issued in November with no fix available yet. Received second recall identical to first recall indicating a fire risk with no apparent fix. I have requested Ford buyback the vehicle, but it fell outside the 18 month NYS Lemon Law. They have refused. They have no fix and will not provide a loaner until it is fixed. The original vehicle electric range was between 38 and 40 with a window sticker range of 37. It is now down to around a range of 20 on full charge with an actual driveable of about 16. I have asked both Ford and delivering dealership to replace the High Voltage Battery pack as it has seriously deteriorated. Ford refuses to allow dealer to replace the Battery Pack. The vehicle is basically unusable for it's original intended purpose as a partial electric vehicle. I asked Ford, what am I supposed to do if I am transporting my two grandchildren in the vehicle and it starts on fire. How do I choose which child to get first? No response. These vehicles should be removed from use by Ford and loaner vehicles provided or a full buy back should take place. I only have 11,000 miles on this vehicle and it has been in the shop for more than 30 days for various warranty repairs and multiple recalls. These vehicles are not safe. See pictures attached for factual information from vehicle. I have plenty of detail if you need it. Please help. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)