NHTSA Complaint #11709631 — 2023 FORD ESCAPE

The contact owned a 2023 Ford Escape. The contact stated that the infotainment center would display a black screen, and while doing so, the radio would continue to play. The contact stated that while driving at different speeds, the trunk would suddenly open, causing the contact to have to pull over and close the trunk in order to continue to drive. The failure occurred 3 times while the vehicle was parked at home. There would be a burning odor emitting from the vehicle intermittently; however, there would be no smoke or indication of where the smell was coming from. While parked at home and unoccupied, the rear window suddenly shattered, and the vehicle caught on fire. The fire department was called and extinguished the fire. The fire department and the insurance company had determined the vehicle would be totaled; however, an official determination had not been provided. A police report was filed. The dealer was informed of the failure. There were no injuries or medical attention needed. There was no damage done to the property. The manufacturer was informed of the failure. The failure mileage was approximately 37,000.