NHTSA Complaint #11649092 — 2017 CADILLAC XT5 ELECTRICAL SYSTEM

Complaint Details

ODI Number	11649092
Vehicle	2017 CADILLAC XT5
Component	ELECTRICAL SYSTEM
Date of Incident	October 1, 2024
Date Filed	March 18, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

In 2021, I took my car into a GM facility to be repaired bc the A/C kept going in and out. Car was under warranty, however, GM mechanic just did a “bandaid” fix and replaced the thermostat, when there was a service bulletin put out in 2017 for this very issue. 3 years later, my car is having the exact same problem, and since car isn’t under warranty, GM will not fix it, even though I have proof they didn’t fix it correctly the first time. The service bulletin is titled, “17128: Service Update - Potential Loss of HVAC Control- (March 30, 2017) This issue started in October 2021 the first time, was temporarily fixed. It started again in October 2024 and is ongoing.

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