NHTSA Complaint #11590736 — 2017 CADILLAC XT5

At approximately [XXX] on [XXX] ,2024 I was at the intersection of [XXX] when my vehicle stopped running completely. All lights on the dash went out and the doors were locked which prevented me from exiting the vehicle. No systems would operate at all. All I could do was sit there. Fortunately, I had a cell phone with me. I called my local Cadillac Dealer for advice, they had very little. finally a lady there told me she would call a tow company they recommended, which she did and the tow company, Shawnee Auto Body did respond about 20-30 minutes later. In the meantime, a gentleman from a local tree company arrived on the scene and helped me, by placing an orange traffic cone behind the vehicle to keep oncoming vehicles from rearending me. after a few minutes the doors did finally allow me to exit the vehicle, which I was unable to do earlier due to the doors still being locked. Upon exiting the vehicle we raised the hood and discovered the negative battery cable was loose causing all power to vehicle systems to be lost. was the cause of the problem. The replacement Intrstate Brand Battery that i have in the vehicle negative post is smaller than the automobile cable that comes on the car and apparently when the man installed the replacement battery he failed to notify me he was unable to tighten the cable as it should have been which allowed it to become loose and vibrate off the post over a period of time. This is a major problem that needs immediate attention. What if the vehicle would have been on fire or something? I would have been trapped in the vehicle and unable to escape due to the doors remaining locked when power was lost. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)