NHTSA Complaint #11636629 — 2020 JEEP CHEROKEE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11636629
Vehicle	2020 JEEP CHEROKEE
Component	ENGINE
Date of Incident	August 21, 2024
Date Filed	January 17, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

Vehicle popped an engine as the vehicle was in motion. After taking it to a mechanic, they ran diagnostics and said that the Active Grill Shudder (AGS) had stopped responding to the cars computer. The problematic part was ~$600 and happened 11 months after purchasing the car. The dealer refused a reimbursement stating that they couldn’t help as I brought it to a local mechanic. The fact the engine light popped up while the car was in motion could be a safety issue. No warning happened before the issue presented itself. The car started fine with no engine light.

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