NHTSA Complaint #11635871 — 2016 MERCEDES-BENZ METRIS

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11635871
Vehicle	2016 MERCEDES-BENZ METRIS
Component	STEERING
Date of Incident	January 13, 2025
Date Filed	January 14, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OR

Consumer Description

I was driving down a smooth straight highway at 60 mph when the power steering completely failed. After that the van was nearly impossible to turn even a slight amount. If the road had been a bunch of curves I wouldn't have been able to make it to a safe place to pull over. Mercedes had recall campaign #17V595000 that addressed this problem but when I called them they said there are no active recalls for my VIN number. This is a very dangerous failure and I hope you can look into it. Also the van only has 60,000 miles on it. Thanks

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