NHTSA Complaint #11520661 — 2016 MERCEDES-BENZ METRIS

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11520661
Vehicle	2016 MERCEDES-BENZ METRIS
Component	STEERING
Date of Incident	September 25, 2022
Date Filed	May 5, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

2016 Metris Cargo Van - 29K Miles Upon leaving Gila Bend, AZ headed west I entered the freeway onramp, driving over a grate in the pavement. The power steering warning light came on and I immediately lost power steering. I had the van towed back to Chandler AZ for repairs. The dealer paid to replace the power steering rack. I have attached the work order that shows the repairs that were made. I am concerned that this didn't solve the problem and that this may occur again. I drive on mountain roads in the San Diego, the Eastern Sierra and in Arizona. I don't feel safe in this van losing steering at freeway speeds or down a mountain pass. Maureen in San Diego

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