NHTSA Complaint #11635697 — 2019 HONDA CIVIC

I took my car in this morning for a recall. For the fuel pump. It took the dealership very little time to get my car out which was strange for me because originally they told me it would take 4-5 hours. Following the recall I needed gas since I was told to have a little under half a tank. I was on empty following the procedure. While I was pumping gas I had my hand help on the pump. There was not automatic pump enabled. My car keep taking the gas which was weird and then suddenly I saw gas leaking from my fuel point. I stopped the pump instantly. I soon called Honda but there was no pick up for a long time so I began driving a 3 mile trip from my gas station to the dealer. I started with 365 miles of gas remaining. Once I got to the dealer I had 355 miles remaining. Never in the years I have had that car have I seen my car consume so much gas especially on such little trip. Arrived at Honda. They are very nonchalant about the issue and I do not want them to rush the fix and create more damage and a bigger issue