NHTSA Complaint #11632151 — 2020 GMC TERRAIN

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11632151
Vehicle	2020 GMC TERRAIN
Component	UNKNOWN OR OTHER
Date of Incident	August 3, 2024
Date Filed	December 23, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TN

Consumer Description

Every time it rains, the floorboard of my car is soaking wet. I took it to the dealership, and they stated the leak is coming from inside the firewall. I have only had this vehicle for 2 years and just recently moved to a house without a garage. Now that I am just now noticing it, I am wondering if it was like this when I bought it, but I am only noticing it now that I do not have a garage. They want to charge me over $1,000 just to take apart the dashboard to find the leak and that is just insane. There is no telling how much mold, rust, etc. could be in my car from this leak.

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