NHTSA Complaint #11701012 — 2020 GMC TERRAIN

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11701012
Vehicle	2020 GMC TERRAIN
Component	UNKNOWN OR OTHER
Date of Incident	July 1, 2024
Date Filed	November 22, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

The rear backup camera in my 2020 GMC Terrain failed. I first noticed and noted that the image was 'cloudy' on 5/3/2023, and it became very bad by 1/22/2024. On 7/1/2024, the image stopped working completely, replaced with a blue screen on the dashboard screen. I ordered a new camera and replaced it myself on 8/1/2024. Because the dealership did not mention any safety effects or recalls, and instead quoted me a very expensive repair estimate, and the vehicle was out of its 3 year warranty, I assumed it was my responsibility to repair this feature. However, I have seen recent news articles where other vehicles have been recalled by NHTSA for similar problems with backup cameras.

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