NHTSA Complaint #11631156 — 2018 FORD EXPLORER VISIBILITY/WIPER

Complaint Details

ODI Number	11631156
Vehicle	2018 FORD EXPLORER
Component	VISIBILITY/WIPER
Date of Incident	October 15, 2024
Date Filed	December 17, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

intermittent wipers would not turn off. Took car to dealership and they charged $629.38 to fix a FORD quality issue. Wipers scratch the windshield and cause unnecessary distraction during dry conditions as they would not turn off. This issue (wipers not turning off) occurred after the A-Pillar flew off my vehicle and hit another car. The other driver did not stop. FORD needs to cover the cost of the wiper switch and also compensate owners for lack of part availability to fix the A-Pillar issue for a year now. No alerts, warning messages provided.

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