NHTSA Complaint #11631008 — 2016 TOYOTA HIGHLANDER ENGINE

Complaint Details

ODI Number	11631008
Vehicle	2016 TOYOTA HIGHLANDER
Component	ENGINE
Date of Incident	December 3, 2024
Date Filed	December 16, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

The water pump on my 2016 Toyota Highlander XLE disintegrated while I was driving in heavy traffic. The pulley came loose from the water pump shaft. I have the water pump. Our safety was at risk because this happen in heavy traffic and it could have effected my control of the vehicle if it had came off completely. The pulley was wedge between the wheel well and fame. I sent a claim to Toyota and it was rejected due to the vehicle be out of warranty. I'm saying this is a manufacturing defect. No warning before it happen.

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