NHTSA Complaint #11424583 — 2016 TOYOTA HIGHLANDER ENGINE

Complaint Details

ODI Number	11424583
Vehicle	2016 TOYOTA HIGHLANDER
Component	ENGINE
Date of Incident	June 14, 2021
Date Filed	July 13, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

The contact owns a 2016 Toyota Highlander. The contact stated that while driving at various speeds, the vehicle would shut-off without warning. The contact would be able to restart the vehicle a few minutes after the failure. The contact had taken the vehicle to an unknown dealer. The dealer attempted to charge him a diagnostic fee and the contact refused. The manufacturer had been notified of the failure and they sided with the dealer and insisted that he pay a diagnostic fee to have the vehicle serviced. The vehicle was not repaired. The failure mileage was unknown.

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