NHTSA Complaint #11406286 — 2016 TOYOTA HIGHLANDER ENGINE

Complaint Details

ODI Number	11406286
Vehicle	2016 TOYOTA HIGHLANDER
Component	ENGINE
Date of Incident	December 22, 2019
Date Filed	April 4, 2021
Mileage	82,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

ENGINE IS MAKING A AUDIBLE KNOCKING SOUND THAT INCREASES WITH ENGINE RPM. THE SOUND IS EMITTING FROM THE BOTTOM RIGHT HAND SIDE OF THE ENGINE (UNDERNEATH/TO THE RIGHT OF THE OIL PAN ON THE SIDE NEAREST TO THE PULLEYS AND SERPENTINE BELT). I HAVE REPORTED THIS ISSUE TO RELIABLE TOYOTA IN SPRINGFIELD MISSOURI. DEALER CLAIMS THE SOUND IS NORMAL EVEN AFTER VIDEO EVIDENCE WAS PROVIDED. HOWEVER, I HAVE NOT HEARD A KNOCKING SOUND COMING FROM OTHER HIGHLANDERS. A NON DEALER MECHANIC WAS CONSULTED AND HE HEARD TO NOISE AND ADVISED MY TO RETURN TO THE DEALER SO THEY MAY SOLVE THE ISSUE UNDER WARRANTY,

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