NHTSA Complaint #11629584 — 2021 FORD EXPLORER

While driving on the freeway, the customer experienced a power train failure, which resulted in the vehicle stopping. Though the vehicle was able to continue driving, it would unpredictably jump gears and eventually became immobile. The "service engine" wrench light first appeared on [XXX], signaling the issue. The vehicle was inspected by Curt Service in Oak Park, Michigan, and no additional codes were identified beyond the service engine wrench light. The power train system is available for inspection upon request. This situation posed a safety risk to the driver and others on the road, as the vehicle's sudden stop and gear issues could have led to an accident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)