NHTSA Complaint #11626247 — 2016 CADILLAC SRX

The contact owns a 2016 Cadillac SRX. The contact stated that after the vehicle was repaired under NHTSA Campaign Number: 21V473000 (Suspension); the vehicle could not properly be aligned. The contact stated that while driving at various speeds on a bumpy road surface, the vehicle shuddered, and the rear of the vehicle was pulling to the left. Additionally, the contact stated that the tires had become damaged prematurely. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under warranty, and the contact would need to pay for the cost of the repair. The failure mileage was approximately 24,000.