NHTSA Complaint #11616665 — 2020 FORD EDGE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11616665
Vehicle	2020 FORD EDGE
Component	STEERING
Date of Incident	September 24, 2024
Date Filed	September 26, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KY

Consumer Description

Forward collision warning stopped working which in turn caused the cruise control to not work. Then the PSCM (power steering control module) just went out all at once. Was driving and it showed warning on the dash. I drove on and parked. When I went to start back, it started fine but couldn’t move steering wheel. I’m seeing this has been a problem with other owners and the same year model. Ford has done a recall on edge for years around 2020 but not that particular year. Gonna cost $2772.59 to fix at dealership. Always owned ford but very disappointed how this happened with very little warning at all. If it had locked up while I was driving it would have been a major accident.

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