NHTSA Complaint #11387924 — 2020 FORD EDGE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11387924
Vehicle	2020 FORD EDGE
Component	STEERING
Date of Incident	January 10, 2021
Date Filed	January 13, 2021
Mileage	601 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

I NOTICED A KNOCKING IN THE LEFT FRONT END. IT WAS DIFFICULT TO STEER, VERY LOUD RUMBLING NOISE LIKE GEARS CLASHING. LUCKILY I WAS ONLY GOING 25 MPH WHEN IT HAPPENED AND A MILE AWAY FROM HOME. WHEN I ALMOST STOPPED COULDN'T STEER AT ALL. PURCHASED OCTOBER 27, 2020, IT IS CURRENTLY JANUARY 13, 2021 AND HAS 601 MILES ON IT. IT HAS BEEN IN THE SHOP FOR 3 DAYS. FORD DEALERSHIP VERIFIED THAT IS WAS A FACTORY WELD FAILURE. THE PIECE THAT BROKE OFF MADE A NOTCH IN THE TIRE WHICH WILL BE SHOWN IN THE PHOTOS. I DO NOT FEEL SAFE DRIVING THE VEHICLE WITH A MAJOR WELD FAILURE HAPPENING AT ONLY 601 MILES AND NOW I WORRY ABOUT THE OTHER WELDS ON THE FRAME.

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