NHTSA Complaint #11613088 — 2024 HYUNDAI SANTA FE

The digital gage cluster went black on my 2024 Hyundai Santa Fe Calligraphy (AWD) while I was driving on September 5, 2024. There were no prior warnings or indicators to alert me that anything was going to fail/not operate properly. I was entering a school zone and could not determine what speed I was traveling at to ensure that I was not moving too fast and endangering children, as well as walking parents; I pulled over and activated my Heads-Up-Display (HUD) to see if I could utilize it to safely continue my journey. I was able to use the HUD to know my speed. I initially had the HUD turned off because my daughter, who is a new driver, said that it was distracting to her. This occurred first yesterday. I thought that it may have been due to my system conducting a software update, but the issue appears to be intermittent. It sometimes comes back on, but it only remains on for no more than 10-15 minutes before going black again. Since it is a new vehicle and under warranty, I scheduled an appointment with the local Hyundai dealership the same night the issue first occurred to have the problem evaluated. When I arrived the next morning I was told that it would take about two (2) weeks for it to be diagnosed!?! I then went to a friend, who is a certified mechanic specializing in electronics, to take a quick assessment. She didn't discover anything during her observation, but decided to check online to see if there were any reports of this issue occurring prior to my incident. She found a technical report stating that the issue is known and probably caused by a wiring diameter issue that causes the digital gage cluster to intermittently go out and come back on. I believe that this could be a serious condition in certain situations. Besides not knowing your speed, you don't know if a turn signal is activated, how much fuel you have left, engine temps, oil pressure, tire pressures (TPMS), etc.