NHTSA Complaint #11698379 — 2024 HYUNDAI SANTA FE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11698379
Vehicle 2024 HYUNDAI SANTA FE
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

I was riding on a suburban street and ran over a branch I did not see due to rain and darkness. I went back and looked at the incident and the branch did not seem like it was that big but I quickly lost power and my car stalled and I could not get it restarted. I later found out that that branch took out my hybrid battery connection under the car which rendered the car useless. It is a 5000 fix. I don't know why such an important part is exposed under the undercarriage of an AWD SUV. I was traveling at 27 MPH. If I had been on a highway it would have been very dangerous to have stalled out so fast. Once it was stalled the battery drained very fast from me running my hazards so that the tow truck driver had to jump it to get it to go from neutral to park and my parking brake is electric so I couldn't activate the parking brake either. I would also like to say that the headlights on this car are severely underpowered.

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