NHTSA Complaint #11710932 — 2024 HYUNDAI SANTA FE

While driving my 2024 Hyundai Santa Fe, the vehicle experienced a complete dashboard and system blackout, as if the vehicle shut off and rebooted. This has occurred on two separate occasions. On one occasion, while stopped at a traffic light, the dashboard went completely black and restarted. After the system rebooted, the vehicle would not accelerate or move when the accelerator was pressed. I had to turn the vehicle off, restart it, and wait before it would drive again. The suspected malfunction involves the vehicle’s electrical/infotainment and related vehicle control systems. The vehicle is available for inspection upon request. My safety and the safety of others were put at risk because the vehicle lost critical dashboard information and temporarily lost the ability to accelerate while in traffic, creating the risk of being struck by other vehicles. The vehicle was inspected by an authorized Hyundai dealership (World Hyundai of Matteson). On December 23, 2025, I was informed by the dealer that a system/infotainment “glitch” had been identified and that a replacement part would be ordered. However, the part was never replaced. The dealer later stated that because the issue could not be duplicated during test drives (approximately 85 miles driven), the repair was not authorized. The dealer acknowledged the issue could not be reproduced on demand. The manufacturer (Hyundai) has not yet physically inspected the vehicle beyond dealership involvement. No police or insurance inspections occurred, as there was no crash. There were no warning lamps or messages prior to the failure. The failure occurred suddenly with a complete dashboard blackout and system restart. The first occurrence happened prior to December 23, 2025; the second occurred afterward. The issue is intermittent and unresolved. I am concerned that the defect must reoccur while driving in order to be repaired, posing an ongoing safety risk.