NHTSA Complaint #11700417 — 2024 HYUNDAI SANTA FE

The contact owns a 2024 Hyundai Santa Fe. The contact stated that while driving at 5 MPH, the brake pedal was depressed; however, the vehicle failed to stop as intended. In addition, the contact stated that the Auto START/STOP feature was activated, and the vehicle stopped. The contact stated that the failure occurred while parking the vehicle in the driveway. The Auto START/STOP feature was activated before the vehicle crashed into the garage door. The contact stated that the failure had occurred twice. The contact stated that the second failure occurred while driving approximately 35 MPH, and the brake pedal was depressed; however, the vehicle failed to stop. The contact stated that the brake pedal was depressed to the floorboard and the vehicle stopped. The vehicle was taken to the dealer; however, the failure was not duplicated. The manufacturer was not made aware of the failure. The failure mileage was approximately 9,500.