NHTSA Complaint #11612504 — 2015 FORD EDGE

The contact owns a 2015 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. In addition, the contact noticed white smoke coming from the exhaust pipe. The vehicle was taken to the dealer where it was diagnosed with failed spark plugs. The contact was informed that the spark plugs needed to be replaced. The vehicle was repaired. The failure reoccurred. The vehicle was taken back to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the repair was not covered under Technical Service Bulletin: 22-2229. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 148,193.