NHTSA Complaint #11607857 — 2017 LINCOLN MKC

Started with a rough start in the morning. Check engine went on and took to Advanced Auto to have code checks: P0302 1/3 Stored Cylinder 2 Misfire Detected DTC Severity 2 of 3. Repair immediately if drivability issues are present. Threat to essential. I immediately went to our Ford Dealer who has been maintaining our vehicle. First thing they did was open the hood and told me to keep an eye open for the antifreeze level. He then told me that they have problems from 2017-2019 with these 2.0L Ecoboost engines - Coolant, white exhaust smoke and/or Illuminated MIL. He stated that they do not fix this engine, and provided me a 13 page report and wrote and estimate for $6,500 + tax to have the engine replaced. I have 60,000 miles on my 2017 Lincoln MKC. I drive 14 miles to work and back 3 times a week. I baby this car. This engine should not need to be replaced after 60,000. I bought the car in 2020. On December 19, 2019, Ford has technical service bulletin #19-2346 and it appears that do not disclose this to avoid fixing under their 6 year or 70,000 mile warranty. This is really unacceptable on Ford's part. Shame on Ford for not creating a recall for this engine failure. We customers should not have to pay for a newly designed engine after Ford knew that this engine was a failure. I am demanding Ford to look into this engine problem. This is unacceptable!!! I am requesting for Ford to pay for my newly redesigned engine. Bill Ford has a statement on Ford Motor Company's website: We see no conflict between business goals and social and environmental needs. I believe the distinction between a good company and a great one is this: A good company delivers excellent products and services. A great one delivers excellent products and services and strives to make the world a better place. Bill Ford Executive Chair, Ford Motor Company I DO NOT SEE THAT THIS IS AND EXCELLENT PRODUCT OR SERVICES PROVIDED BY THE FORD MOTOR CO.