NHTSA Complaint #11604535 — 2017 LINCOLN MKC

ENGINE issue reported to NHTSA

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Crash

Complaint Details

ODI Number 11604535
Vehicle 2017 LINCOLN MKC
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash Yes
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NC

Consumer Description

I purchased 2017 Lincoln MKC new almost immediately had electrical issues with it that has stayed throughout the vehicles life. At about 55,000 miles my car started acting up like it was misfiring. I took it to Lincoln and twice they said they couldn’t feel anything. I left the car over night because it mainly happened in morning starting up and going a certain speed. Lincoln called me and said it was something with transmission and they would fix it. The problem did not get better. At approximately 70,000 miles my engine light came on and I took it to be read. It read cylinder 1 misfire. I changed out my plugs and coils and had light reset. Light came back on at 71,000 engine over heating. I added/filled engine coolant. Light came on off and it was chalked up to an electrical issue they couldn’t find. I have had to refill my coolant several times as it drains quick in sumner heat and I have had to change my plugs and coils again. My car was recently at a Lincoln and they noted my spark plug and coils on the floor. They asked me about the radiator fluid and I explained what has been happening to my car since 55,000 miles. I was told that Lincoln is well aware that this is a problem with the MKC with radiator fluid leaking causing it to leak into out plugs, cause misfire and eventually seize the engine but there has not been a recall, leaving buyers stuck. My issue is that I went to dealership with these problems but was ignored and told it was something else. Lincoln purposly blamed the issue on something else so my warranty would be done and they wouldn’t have to cover the cost. They knew about this issue and purposely pushed it off so they would not be responsible.

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