NHTSA Complaint #11602771 — 2023 FORD ESCAPE

The contact owns a 2023 Ford Escape. The contact stated on several occasions while driving, or while the vehicle was parked, all four doors locked inadvertently with the keys inside the vehicle. The contact stated the hatch failed to lock securely and there was no other way to get into the vehicle. The emergency brake light had illuminated. In addition, the contact stated that the cruise control was inoperable. The vehicle was taken to a local dealer where it was diagnosed but the vehicle could not be repaired on several occasions. The contact stated that a systems update was performed; however, the failure reoccurred. The manufacturer was made aware of the failure. The failure mileage was approximately 4,000.