NHTSA Complaint #11602373 — 2021 CHEVROLET TAHOE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11602373
Vehicle	2021 CHEVROLET TAHOE
Component	ELECTRICAL SYSTEM
Date of Incident	July 5, 2024
Date Filed	July 15, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

WHAT FAILED: Main Radio. SAFETY CONCERNS: GM sent an over the air update to car around July 5, 2024 and the update broke the whole radio system to my car. I now have no access to OnStar, bluetooth for phone safety, maps, blinkers on side mirrors, radio etc. Dealer mentioned it is a very common problem with this particular GM product and the over the air update to cars. When I asked to turn this feature off so it doesn't happen again it is not an option. The Chevrolet Dealer and a sound system specialist has inspected vehicle. Sound System specialist said this part may only be replaced by the dealer as it is the high end radio system. There was no warning of the update happening. The car was in great condition until this update was pushed through in the middle of the day. Now I am being quoted $2000 to fix it with no guarantee that it wont happen again.

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