NHTSA Complaint #11602295 — 2015 FORD EDGE

The contact owns a 2015 Ford Edge. The contact stated while driving 40-45 MPH, there was an abnormal sound coming from underneath the hood. The contact stated pulled into a gas station, opened the hood, and inspected the vehicle, but could not determine the cause of the failure. The vehicle was taken to the dealer, where it was diagnosed that the flex plate was fractured and needed to be replaced. The dealer informed the contact that the failure was related to Ford Campaign Number: 22N12, but the repair would be partially covered due to the mileage. The contact had not received notification of Ford Campaign Number: 22N12. The manufacturer was notified of the failure and denied total coverage of the repair. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 102,000.