NHTSA Complaint #11600453 — 2019 TOYOTA HIGHLANDER

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11600453
Vehicle	2019 TOYOTA HIGHLANDER
Component	ELECTRICAL SYSTEM
Date of Incident	May 23, 2024
Date Filed	July 9, 2024
Mileage	77,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

The contact owns a 2019 Toyota Highlander. The contact stated that while the vehicle was parked and attempting to start the vehicle, the vehicle failed to respond as intended. The contact stated that the failure had been recurring, and the battery was replaced, as recommended by the local dealer; however, the failure persisted. The vehicle was taken to another local dealer where it was diagnosed that the START/STOP system was draining the battery. As a result of the failure, the START/STOP system was turned off. The manufacturer was made aware of the failure and referred contact to the NHTSA Hotline for assistance. The failure mileage was approximately 77,000.

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