NHTSA Complaint #11597570 — 2024 RAM 1500

During normal driving conditions the vehicles air conditioning system and interaction pane malfunctions. The issue has occurred twice during ownership. First occurrence was after going over a speed-bump at approximately 1-5 mph. The second occurrence was when coming to stop to make a turn. In both occurrences, the air conditioner was set enabled and coldest, and fan speed was set to 2-3. During the first occurrence (March 15th, 2024 at 4:28 PM EST), the fan speed self-raised to 7; internal circulation was likely already enabled. The Front and Rear defrosters turned themselves on, and temperature self-raised to mid-warm to hot. Attempting to lower the temperature, fan-speed, and attempts to disable defrosters immediately fail. The visual indicator shows its being lowered or disabled, but immediately re-enables or raises. In the second occurrence was June 14, 2024 at approximately 6:25 PM EST. This time, the fan speed did not self-raise; instead, just the cabin heat raised and defrosters enabled. In both occurrences, the touch screen is clean and clear of liquids or debris. In both occurrences the issue ceased after approximately 30-60 seconds, and controls functioned without issue. No prior contact was made to the screen prior to these occurrences. No modifications have been made to the vehicle to warrant this failure. No check engine light or other illumination/warning appeared during the occurrences. Video of occurrences are available upon request by government or manufacture.