NHTSA Complaint #11704156 — 2024 RAM 1500

The contact owns a 2024 Ram 1500. The contact stated that after shifting to park(P) and exiting the vehicle, the parking brake had independently activated upon return. The contact released the parking brake and proceeded to drive normally. While the contact was driving 40 MPH, the parking brake unexpectedly activated, causing the rear wheels to slide over into the other lane while the vehicle came to a screeching stop. The contact stated that the parking brake warning light was illuminated. Soon after the failure, the contact was notified of NHTSA Campaign Number: 24V653000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL (ESC). The vehicle was taken to the dealer for service; however, upon the return of the vehicle, there were 11 fault codes on the instrument panel. The following day, the vehicle was taken back to the dealer, and the contact was informed that the technician who had serviced the vehicle had failed to add a signature to the recall repair, which caused the codes to populate. Upon leaving the dealer, while driving 55 MPH, the vehicle started losing power with several unknown warning lights flashing on the instrument panel. The contact attempted to make a right turn, and the vehicle lost motive power and power steering functionality. The vehicle failed to restart and remained stuck mid-turn. Due to the failure, the vehicle was towed to another dealer, where the mechanic discovered 51 fault codes all related to the 48-Volt battery. The manufacturer requested data information and diagnostic tests before allowing the approval of a replacement battery. The contact called the manufacturer and was initially offered to buy back the vehicle; however, the contact was recently informed that the battery would be sent to the dealer. The vehicle remained unrepaired with the dealer. The failure mileage was approximately 10,000.