NHTSA Complaint #11596123 — 2016 FORD EXPLORER

The contact owns a 2016 Ford Explorer. The contact stated while driving 20 MPH in the snow, the vehicle started fishtailing. The contact was able to continue driving at slow speeds. The vehicle was taken to an independent mechanic for an alignment; however, the mechanic informed the contact that the rear suspension toe links had failed and needed to be replaced. The mechanic determined that the failure was related to NHTSA Campaign Number: 21V537000 (Suspension) and referred the contact to the dealer for assistance. The contact stated that the failure recurred while driving in the rain. The contact veered to the side of the road. The contact was able to continue driving after the rain stopped. The contact stated that the failure had been recurring increasingly while driving over potholes. The vehicle was taken to the dealer, where the contact was informed that the vehicle was not covered under the recall because the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.