NHTSA Complaint #11696576 — 2016 FORD EXPLORER

The contact owns a 2016 Ford Explorer. The contact stated that while his grandmother was driving and decelerating, the rear passenger’s side suspension suddenly failed, rendering the vehicle undrivable. The vehicle was towed to the local dealer, who determined that the rear passenger’s side tow link had failed and that both the rear passenger’s side and driver’s side tow links needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, and the contact was informed that the vehicle was previously serviced under NHTSA Campaign Number: 21V537000 (SUSPENSION). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 143,000.