NHTSA Complaint #11588333 — 2014 FORD ESCAPE

The power steering assist has begun to randomly stop working. It has happened 3 times. The first time it happened was as soon as I started the car to move it. I turned the car off and turned it back on and it worked. 5 starts later the same problem occurred and I was able to restart the car and it worked. Approximately 7 starts after that the power steering assist stopped working again, but this time it was not as soon as the vehicle was started. This time it went out mid turn as I began turning onto the road. Each time the warning came up on the dash after the steering became difficult. The power steering assist randomly going out while driving puts the safety of myself, my passengers, and other cars at risk for a crash from the sudden change in ability to steer the vehicle. At this time the vehicle has not been taken into a service center because it is not a consistent problem and if they don't find the problem on the first try they will charge a diagnostic fee to tell me that "everything is fine" or "we can't find the problem" and I am not willing to pay them money for no work. Once was a fluke, twice was a coincidence, three times is a problem that makes this vehicle unsafe to drive. Ford has had a recall on previous model years for this same issue.