NHTSA Complaint #11666800 — 2014 FORD ESCAPE STEERING

Complaint Details

ODI Number	11666800
Vehicle	2014 FORD ESCAPE
Component	STEERING
Date of Incident	September 28, 2024
Date Filed	June 13, 2025
Mileage	79,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

The contact owns a 2014 Ford Escape. The contact stated that while driving at various speeds, the steering wheel became very difficult to turn in either direction. The contact stated that the message "Service Vehicle" was displayed. The vehicle was taken to the local dealer who diagnosed that the steering rack was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 79,000.

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