NHTSA Complaint #11581637 — 2016 JEEP CHEROKEE

The back lift gate will not open with key fob or by pushing the button at the bottom of the back door. The only way to open or close the back hatch is to manually lift the door and in turn manually close it as well. Completely random and unpredictable but happens quite frequently. I'm physically disabled and this has been very painful for for me to deal with it happens. There's never been any messages or warnings when this happens. I've had my jeep in for oil changes and other maintenance items, it will never do it while I'm trying to demonstrate this to the service representative.