NHTSA Complaint #11578842 — 2016 FORD EXPLORER
SUSPENSION issue reported to NHTSA
Complaint Details
| ODI Number | 11578842 |
| Vehicle | 2016 FORD EXPLORER |
| Component | SUSPENSION |
| Date of Incident | |
| Date Filed | |
| Mileage | 70,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | IL |
Consumer Description
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V537000 (Suspension). The contact stated that on several occasions while driving at various speeds and making a left or right turn, the wheels continued to turn. The vehicle was taken to a dealer where the contact was informed that the electric steering rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 70,000.
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